How orders reach you, what it costs, and what happens if something isn't right.
We ship across India. Orders placed before 2pm on a working day are usually dispatched the same day; after that, the next working day. Metro addresses typically receive orders in two to four working days, and other locations in four to seven.
Standard shipping is charged at checkout and is free above our stated order value. Cash on delivery, where available, carries a small handling fee shown before you confirm.
A tracking link is emailed when your order is dispatched. If it hasn't arrived within 24 hours of that email, write to info@davaniqpharma.com with your order number and we'll chase it.
Unopened products in their original packaging can be returned within seven days of delivery for a refund to the original payment method. For hygiene and safety reasons we can't accept opened skincare back into stock — this is standard across the category, and it's the reason we've written at length about who each product is for before you buy.
Photograph it before opening anything further and email us within 48 hours. We'll replace it or refund it in full, including shipping, and we won't make you argue for it.
Write to us. We can't take an opened product back, but we can tell you honestly whether what you're experiencing is a reaction, a purge, or a routine that needs re-sequencing — and if we sold you the wrong thing, we'll say so and make it right.
Orders can be cancelled any time before dispatch. Once a tracking number is issued the order is with the courier, and it's simpler to refuse delivery or return it unopened.
Questions about an order: info@davaniqpharma.com or +91 92012 36094, 10am–6pm, Monday to Saturday.